New Patients

Common questions answered for new patients.


We Understand

Haven’t we all experienced pain in our lives whether in our back, neck, or shoulder? Isn’t it true that we often ignore this pain hoping it goes away and at times it does! How often does the pain come back, or more so comes back even worse?


You are then stuck figuring out the right person to help you solve your problem. You may be asking yourself; do I have to live with this pain forever? Is treatment going to be expensive? Do they know what they’re doing, do they even care about me?

A feeling of hopelessness can soon creep in.

You'll enjoy affordable premium physiotherapy services to simply get your body to a moment in time where you felt amazing, confident, enriched and happier. Let's say you don't get better at all within 2 sessions, the next session is provided by us, at our expense. We have gained the trust of 1000's of locals and many local doctors trusting us to care for their patients. It’s safe to say that the hope you’ve been looking for is just around the corner.

Frequently asked questions

Do I need a referral to see a Physiotherapist?

No, a Gp referral is not required in order to see the team at Hopevana as a private patient.

Can i claim through Medicare?

Yes. To do this a Chronic Disease Management Plan (CDM) (formerly Enhanced Primary Care Plan (EPC)) must be attained from your GP. You are eligible for 5 physiotherapy visits a year depending on your doctors assessment. We are a bulk bill practice so you do not need to pay out of your pocket.

Do we accept work cover/CTP insurance?

Yes, we are SIRA registered and are eligible to accept workers compensation and motor vehicle accident claims. We also specialize in assessing and treating work cover/CTP cases.

What are our fees?

Our fees are dependent on the length of consultation required. Generally, the initial consultation is 40 Min, with 30 min for follow up consultations. We generally like to have a full 40 min initial for your first visit to accurately get to know your story and the root cause of your issue, particularly if you have been suffering from a chronic condition. As a guide, our fees range from $80 for a standard 40-minute consultation and the follow up 30 min consultation being only $75.

What should i wear to my consultation?

It is preferred to wear comfortable clothing that will allow your physiotherapist to see/access the injured area. As your modesty and privacy is of utmost importance to us there are gowns, towels and shorts available at our clinic.

How many physiotherapy sessions will i need?

This is purely dependent on your condition. Acute conditions may take 1-3 sessions whereas chronic conditions such as osteoathritis could up to 8-12 sessions to get you back to an optimal state. It is our priority to create an in-depth plan for you at the initial consultation to inform you of exactly what’s required to get you back to doing what you love. Not only will you have a plan but you will know exactly what is happening in regards to your diagnosis so you don’t have to google anything yourself or left wondering what the actual issue is.

What makes us different?

We do not leave you in a room with a heat pack or electrophysical agent. We believe that a hands on approach is vital in restoring you to your optimal functionality. A personnel 1 on 1 approach is valued where we cater to your issue by listening to your story and carving your recovering plan based on your needs and your specific goals to get you back to doing what you love.

Is there parking available?

Yes. There are plenty of convenient parking spots is available infront of Homebush station. We are conveniently located right Infront of Homebush station which makes it easy or those that take public transport.

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17a The Crescent, 
Homebush NSW 2140

Pendle Hill 
Shop 60 2-12 Civic Avenue

Pendle Hill NSW 2140

Tel: 9746 7789     |

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